Order Cancellation Policy

ORDER CANCELLATION POLICY

Simple Guidelines for Cancelling Your Order

SEHAT TALKS ONLINE

We understand that plans can change. This policy explains how to request cancellation of an order placed through our online store.

1. How to Request Cancellation

If you wish to cancel an order, contact our customer support team as soon as possible. Please provide:

Your order number.
Your name and registered phone number.
A clear request to cancel the order.

2. Before Order Dispatch

Cancellation requests received before dispatch may be accepted after checking the order status. We will confirm whether cancellation is possible.

3. After Order Dispatch

Once an order has been handed over to the courier, cancellation may no longer be possible through our store. Please contact support for guidance about the available options.

4. Prepaid Orders

If you have already paid online and your cancellation is approved, any eligible refund will be processed using an appropriate method. Processing time may depend on the payment provider or bank.

5. Cash on Delivery Orders

For Cash on Delivery orders, please contact us immediately if you want to cancel. If the parcel has already been dispatched, additional steps may be required.

6. Changes to an Order

If you need to change your delivery address, phone number or product details, contact us as soon as possible. Changes depend on the current processing and dispatch status.

7. Cancellation by Sehat Talks Online

We may need to cancel an order in circumstances such as product unavailability, incorrect listing information, verification issues or delivery service limitations. Customers will be informed where possible, and any eligible payment will be handled appropriately.