Shipping Policy

SHIPPING POLICY

Delivery Information & Order Dispatch Guidelines

SEHAT TALKS ONLINE

We aim to make your shopping experience convenient. This Shipping Policy explains how orders are processed, dispatched and delivered.

1. Order Processing

After an order is placed, the details are reviewed and prepared for processing. We may contact customers to verify order information when necessary.

Processing time may vary depending on product availability, order volume and verification requirements.

2. Shipping & Delivery Areas

We arrange deliveries through available courier services. Delivery availability depends on the courier's service coverage and the destination provided at checkout.

If a location is not serviceable, our team may contact the customer to discuss available alternatives.

3. Delivery Time

Delivery time can vary according to the destination, courier operations, weather, public holidays and other circumstances.

Any estimated delivery timeframe provided during checkout or through customer communication is an estimate and not a guaranteed delivery date.

4. Shipping Charges

Applicable delivery charges will be displayed during checkout or communicated before order confirmation, where applicable.

Any change in delivery charges will be communicated to the customer before dispatch.

5. Tracking Your Order

Where courier tracking is available, tracking information may be shared after dispatch.

Customers can visit our Track Your Order page or contact customer support for assistance with their parcel.

6. Incorrect Address & Contact Details

Please provide a complete and accurate delivery address, active phone number and any useful landmark when placing your order.

Sehat Talks Online cannot guarantee successful delivery if the information supplied is incomplete or incorrect. Additional delivery attempts or charges may depend on courier policies.

7. Delayed or Undelivered Parcels

Delays may occur due to courier operations, weather conditions, public holidays, service interruptions or circumstances beyond our control.

If your parcel is delayed or appears undelivered, please contact our support team with your order number so we can assist.

8. Receiving Your Parcel

Check the parcel packaging when it is delivered.
If the parcel appears visibly damaged, inform the courier and contact us promptly.
Keep your order details and packaging until you have checked your purchase.