Return & Refund Policy

RETURN & REFUND POLICY

Our Guidelines for Returns, Replacements & Refund Requests

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Customer satisfaction matters to us. This policy explains how customers can contact us about damaged, defective, incorrect or other eligible products.

1. Return Request Period

Please contact us within 48 hours of receiving your parcel if you believe there is an issue with your order. Late requests may be harder to verify and will be reviewed according to the circumstances and applicable law.

2. Eligible Return Situations

You may contact us for assistance if:

You received a product different from what you ordered.
The product arrived damaged.
The product has a manufacturing defect.
An item is missing from your order.

Each request will be reviewed based on the order details and available evidence.

3. Return Conditions

Where a return is approved, the following may be required:

Order number or proof of purchase.
Clear photographs or video showing the issue.
Original packaging and included accessories, where applicable.
The product must be available for inspection if requested.

Products returned without approval may not be accepted.

4. Non-Returnable Situations

Depending on the product and applicable law, returns may not be accepted for:

Products damaged through misuse or accidental handling after delivery.
Items returned without contacting customer support first.
Products with missing parts or accessories due to customer handling.
Personal-care or hygiene products that have been opened or used, except where the product is defective, incorrect or otherwise eligible under applicable law.

5. Refund Process

If a refund is approved, we will communicate the refund method and expected processing details to you.

Refund timing may depend on the payment method, payment provider or banking process. For Cash on Delivery orders, our support team will explain the available refund arrangement.

6. Replacement or Exchange

Where appropriate and subject to availability, we may offer a replacement or exchange for an eligible incorrect, damaged or defective product.

If a replacement is unavailable, our team will discuss an appropriate resolution with you.

7. Shipping Costs for Returns

Return shipping arrangements and costs will be communicated when your request is reviewed. Where the issue is confirmed to be our responsibility, we will discuss a fair solution in accordance with applicable law.